Our administration of COBRA and HIPAA includes:

Initial setup

• We create a secure place on our website for each client
• We create a database of current participant information
• We contact current participants directing all benefits-related communications to us

Performance Standards

• 24-hour work turnaround
• Experienced benefits administrators provide OneCall™ service
• Absolute compliance with laws, regulations, and court decisions
• Client indemnification from IRS/DOL assessments

Administration Services

• All required notices including the Initial Notice to new employees
• Premium collection using convenient coupons for prompt payment
• Same business day eligibility change notice
• Next business day qualifying event notice to all eligible qualified beneficiaries
• We will notify the QBs of any benefit rate changes. We currently do not provide open enrollment notifications.
• Reporting is available upon request
• Termination and conversion notice 180 days prior to end of COBRA
• Also upon request and only for the time QB was on COBRA.
• Eight year record retention and retrieval