The objective of USAdmin's OneCall™ System is to satisfy the needs of our clients on their first contact with USAdmin. This means that we answer our phones with live Benefits Executives trained and experienced in all aspects of employee benefits administration. When the number of incoming calls exceeds the number of Benefits Executives available, calls are routed to our voice mail system. All voice mails (and e-mails) are returned within two hours of the time they are received.
Our Benefits Executives are equipped with the latest tools and we are constantly training to improve the efficiency, accuracy, timeliness, and reliability of these tools. The results are monitored and summarized on a monthly basis. We consistently achieve the goal of the OneCall™ system with over 98% of our calls closed on the first contact.